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Privacy Policy

This Privacy Policy governs the ways in which CNX Institute (we or our) collects, uses, maintains and discloses information collected from our customers, visitors to our websites, and visitors to our customer's websites (Users).

In the course of providing services to Users, whether they are customers, visitors to our website, or visitors to our customer's websites, we collect information. Each User has a different definition of what information they consider to be private. The purpose of our Privacy Policy is to discuss how we handle the majority of information we collect, or which comes into our possession. Simply because information is discussed in this policy does not mean it is necessarily considered by us to be private. If at any time, you would like to know how specific information is handled, please email us at info@cnxinstitute.org.

Information Collection

Cookies. Our website uses cookies. Cookies are small data files that are placed automatically on a User's computer by our computers. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. Our site uses the following cookies: *.cnx.institute

Registration, Billing and Customer Records. When Users become customers they may provide us with their name, address, phone number, user name, email address, domain group membership, security questions/answers, financial information and other personally identifiable or confidential information. This information may be aggregated for license reporting and billing purposes (collectively, Registration and Billing Information).

Customer Inquiries. If you contact us about a problem or with a question we may ask you for specific information related to the reason you have contacted us (Customer Inquiry Information). This information may be tied or input into your Registration or Billing Information.

Statistical Information. All of our servers collect statistical information such as your IP address, date you visited, computer you are using, and operating system, among other data (Statistical Information).

Use of Collected Information

General Information. All information either alone, or when combined with other information, may be processed in such a way as to identify Users individually. This section describes how we use various categories of information, and whether we use it, or process it, in ways which can identify a User individually.

Cookies. We use the information provided by the cookies to change the way our website looks to you; to keep you logged in to certain areas of the website; and to collect demographic data about where visitors to our website go and how they behave. Cookies allow us to track repeated visits to the website and connect each visit with information voluntarily provided by the visitor. For example, when the visitor voluntarily provides us with their name, company name, and email address, we will connect that information to the visitor when they visit the website at a later date. CNX Institute does not sell individually identifiable information provided by visitors to our websites.

Registration and Billing Information. We use Registration and Billing Information to identify Users individually. Registration and Billing Information is used throughout our business to provide services to you, and to market new CNX Institute products and services to you. Some Registration and Billing Information, such as email addresses, phone numbers and security questions/answers, are used for password reset and maintenance notifications. User names and domain group memberships are collected for license reporting purposes. Information related to payment is only used to ensure we receive payment for services rendered. It may be shared with third parties affiliated with us if they provide services through us to you and those services are billed by them independently. Currently, no Registration and Billing Information is disclosed outside of CNX Institute other than a customer's name, and such information is only disclosed for the purpose of reporting license usage to third-party vendors.

Customer Inquiries. We use Customer Inquiry Information to identify Users individually. It is used throughout our business to provide services to you, and to market new CNX Institute products and services to you. Customer Inquiry Information is shared with third parties in the following circumstances: to identify and fix problems with services when we are not capable of doing so ourselves. When Customer Inquiry Information is shared with third parties in this way, the third parties are required to keep this information confidential.

Statistical Information. We use statistical information to operate our hardware and software, diagnose problems, administer our website and secure hosted systems. We may use aggregate information to modify the products and services we offer based on who is visiting our website, and what they are purchasing. We do not use this data to identify Users individually.

Other Disclosures. CNX Institute is required to comply with relevant laws, regulations and judicial orders. Information covered by this Privacy Policy, as well as other categories of information, may be disclosed to third parties if we determine, in our sole discretion, that such a disclosure is necessary or required. We may also disclose this information if in our sole discretion such a disclosure is necessary or required to protect our interests or the interests of our customers. We may also disclose this information in connection with the sale of our business.

Data Security

The information set out in this Privacy Policy is protected using industry standard security measures. Only approved employees are permitted access to the User information. Unless disclosure is authorized as set out above, such approved employees are required to keep User information confidential. However, no means of communication or information transmission or storage is totally secure. We cannot be responsible for loss, corruption or unauthorized acquisition and use of information, or for any damages resulting therefrom, including unauthorized acquisition and use.